Returns & Refunds policy.
You are entitled to cancel your order within 7 days without giving any reason for doing so.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mailing kv@jumphigh.in
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 7 days.
The goods are in the original packaging.
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example, goods that deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
Once an order is confirmed, nubeez shall only accept any exchange, return or refund requests, at its sole discretion. Notwithstanding the above, exchange, return or refund requests may be entertained in the following cases, subject to our full satisfaction of the facts and circumstances:
In case of expired products.
In the case of damaged products, where the extent of the damage is such that the product cannot be used for its purpose.
In any other case, as determined by nutbeez.
Proof of bill and original packaging must be provided at the time of exchange. Once used, products will be ineligible for exchange, refund, or return. After checking the mentioned requirements, we will initiate the refund in 5-6 days via the original payment method. Fresh & Hearty needs to be notified of such a request within 2 days from the delivery date via email to kv@jumphigh.in
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
J-1301, Park View City-1, Sector-48, Sohna Road, Gurugram, 122018
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail kv@jumphigh.in